Was quite nervous about ordering furniture online but so glad I decided to buy from this company. Extremely pleased with all aspects of the experience. Very knowledgeable and helpful staff, spent great deal of effort keeping me well informed at all stages of the process, particularly during the recent severe weather disruptions. Driver was a credit to the company, all delivered safe & sound, was very courteous and amenable. Absolutely love the furniture and will definitely be back for more! A pleasure to do business with.
Product delivery and aftercare are terrible. Happy to take your money and then ignore you.Their delivery company with 16 years experience are hopeless and it would seem they never learned any customer service in all that time.If you can shop somewhere else, please consider doing so!
Well made furniture at very competitive prices..I don't understand the previous review,all drawers stop short of the back of unit,and was 7cm worth dropping from 5 to 2 stars?
Could have been 5 stars, the furniture was well made and looks nice, but if buying bespoke be very very careful what you don't specify: I now have a chest of drawers which uses 80% of the potential storage space because I didn't specify internal drawer sizes (they stop 7cm short of the back - what a waste of space!). I was arguing that it is strange for furniture designed for storage, not to optimise the storage capacity where it has no impact on aesthetics or functionality.Communication was also particularly poor: late replies to e-mails, the excuse for not replying within 5 days was "we're very busy and this wasn't a priority" (unbelievable). I even asked the lady I spoke with to stop interrupting me and she laughed at me.
Lock Stock and Barrel Furniture Limited is a UK Furniture Store based in Ledbury, West Midlands. Lock Stock and Barrel Furniture Limited is located at Unit 3, Lower Road Trading Estate, Lower Rd, Ledbury HR8 2DJ, UK.
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